At ouzda.com, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund terms below.

Returns

We accept return requests within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging and accessories.

Items that are damaged, used, altered, or missing original packaging may not qualify for a return.

How to Request a Return

To request a return, please contact us before sending any item back. Include your order number, the reason for the return, and relevant photos if the product arrived damaged or defective.

Email: support@ouzda.com
Phone: +1 970-471-0935

Our customer service team will provide return instructions if your request is approved.

Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We may request photographs or other information to verify the issue. If the issue is confirmed, we will work with you on an appropriate replacement, return, or refund.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable restrictions. Any applicable exclusions will be communicated on the relevant product page.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, customers may be responsible for return shipping costs. Original shipping charges, if applicable, may not be refundable.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has shipped, our standard return policy will apply.

Contact Us

Business Name: ouzda.com
Phone: +1 970-471-0935
Email: support@ouzda.com
Address: 470 Homestead Dr #22, Edwards, Colorado 81632, USA
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)

We reserve the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page.