At Ouzda (“Ouzda,” “we,” “us,” or “our”), accessible through ouzda.com, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and the choices you may have regarding your personal information when you visit or use our website, purchase our products, contact us, or otherwise interact with our services.

By accessing or using ouzda.com, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our website.

A. Information You Provide Directly

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with Ouzda, we may collect information such as:

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Account login information, where applicable
  • Order and purchase information
  • Product preferences
  • Information you provide when contacting customer support
  • Any other information you voluntarily submit to us

Please do not provide sensitive personal information through forms or communications unless it is specifically requested and necessary for the service.

B. Payment Information

When you make a purchase, payment information may be collected and processed by our third-party payment processors.

Depending on the payment method you use, this may include payment card information, billing details, or other payment-related information.

We generally do not directly store complete payment card numbers on our own systems when payment processing is handled by a third-party payment provider. Payment information is processed according to the applicable payment provider’s privacy policy and security practices.

C. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • General location information
  • Pages viewed
  • Links clicked
  • Date and time of visits
  • Referring website
  • Website interaction and usage information
  • Other technical or diagnostic information

This information helps us understand how visitors use our website and allows us to maintain, secure, and improve our services.

2. Cookies and Similar Technologies

Ouzda may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our website.

Cookies may be used to:

  • Keep our website functioning properly
  • Remember shopping cart or browsing preferences
  • Understand website traffic and usage
  • Improve website performance
  • Remember user preferences
  • Help prevent fraud and unauthorized activity
  • Provide relevant marketing or advertising, where applicable

Some cookies may be placed by third-party service providers that provide analytics, payment, advertising, or other website services.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

3. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

  • Process and fulfill orders
  • Process payments
  • Ship products
  • Provide customer support
  • Communicate with you about your orders
  • Respond to inquiries and requests
  • Create and manage customer accounts, where applicable
  • Provide information about our products and services
  • Improve our website, products, and customer experience
  • Analyze website traffic and usage
  • Detect, investigate, and prevent fraud or abuse
  • Maintain the security of our website and systems
  • Comply with applicable laws and legal obligations
  • Enforce our terms, policies, and agreements
  • Send promotional or marketing communications where permitted by law and, where required, with your consent

We may also use information for other purposes that are disclosed to you at the time the information is collected or that are otherwise permitted by applicable law.

4. How We Share Your Information

We do not sell your personal information for money in the ordinary course of operating our business.

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

Service Providers

We may share information with companies that help us operate our business, such as:

  • Website hosting providers
  • E-commerce platforms
  • Payment processors
  • Shipping and delivery providers
  • Order fulfillment providers
  • Customer support providers
  • Email and communication providers
  • Analytics providers
  • Security and fraud-prevention providers
  • Marketing and advertising service providers

These service providers may process personal information only as necessary to provide services to us or as otherwise permitted by applicable law.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with a law, regulation, subpoena, court order, or other legal process
  • Protect our rights or property
  • Protect the safety of our customers, employees, or others
  • Investigate fraud, security incidents, or illegal activity
  • Enforce our agreements and policies

Business Transfers

If Ouzda is involved in a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. Third-Party Services and Links

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

6. Marketing Communications

If you provide your email address or other contact information, we may use it to communicate with you about your orders, account, products, services, promotions, or other relevant information, where permitted by law.

You may unsubscribe from promotional emails at any time by:

  • Clicking the “unsubscribe” link included in a promotional email; or
  • Contacting us using the information provided in the Contact Us section below.

Even if you opt out of promotional communications, we may still send transactional or service-related communications, such as order confirmations, shipping updates, account notifications, or important information about our services.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services
  • Complete transactions
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud and abuse
  • Comply with legal, accounting, tax, and regulatory obligations
  • Enforce our agreements
  • Protect our legitimate business interests

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security.

9. Your Privacy Choices and Rights

Depending on where you live and subject to applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Request information about how your personal information is collected or used
  • Opt out of certain marketing communications
  • Opt out of certain types of targeted advertising or sale/sharing of personal information, where applicable
  • Appeal certain privacy-related decisions, where applicable

Not all rights are available in every jurisdiction, and certain legal exceptions may apply.

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests. This is intended to protect your information and prevent unauthorized access.

10. California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.

Depending on the circumstances and applicable law, California residents may have rights relating to:

  • Access to personal information
  • Correction of personal information
  • Deletion of personal information
  • Information about the categories of personal information collected
  • Information about the purposes for which personal information is used
  • Information about categories of third parties with whom information is disclosed
  • Opting out of certain forms of sale or sharing of personal information
  • Limiting certain uses of sensitive personal information, where applicable
  • Non-discrimination for exercising applicable privacy rights

If applicable, you may submit a request by contacting us at:

Email: support@ouzda.com
Phone: +1 (970) 471-0935

We may take reasonable steps to verify your identity before processing a request.

If you disagree with our response to a privacy request, you may have the right to appeal the decision under applicable law.

11. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us at support@ouzda.com. If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

Where applicable law establishes a different minimum age for consent or collection of personal information, we will comply with the applicable requirement.

12. Do Not Track Signals

Some web browsers provide a “Do Not Track” feature that allows users to indicate a preference regarding online tracking.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals.

Where required by applicable law, we will honor legally recognized privacy preference signals.

13. International Visitors

Ouzda is based in the United States.

If you access our website from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Privacy and data-protection laws in those countries may differ from those in your country of residence.

By using our website, you acknowledge that your information may be processed in jurisdictions outside your country, subject to applicable legal requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect and use personal information.

Your continued use of our website after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy to the extent permitted by applicable law.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Ouzda

Website: ouzda.com
Email: support@ouzda.com
Phone: +1 (970) 471-0935

Mailing Address:
470 Homestead Dr #22
Edwards, Colorado 81632
USA

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (MST)

We will make reasonable efforts to respond to privacy-related inquiries within a reasonable period and as required by applicable law.

16. Consent

By using ouzda.com, you acknowledge that you have read and understood this Privacy Policy and understand how Ouzda may collect, use, disclose, and protect personal information as described above.